Front Desk Agent

Company: DoubleTree Deerfield Beach, FL
Location: Deerfield Beach
Posted on: January 27, 2023

Job Description:

Job Summary -We are -looking to add an upbeat Part Time Front Desk Agent -to their team to manage all aspects of hotel guest's accommodation. You will welcome new guests and issue room keys, manage reservations and provide information about rooms, rates, and amenities. -Benefits* Medical benefits after 90 days of employment
* PTO and Holiday Pay
* 401K after one year of employment -
* Employee Appreciation Program
* Employee Lunches
Responsibilities* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates, and amenities
* Respond to clients' complaints in a timely and professional manner
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs
* Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments
Qualifications* Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role
* Experience with hotel reservations software, like OnQ or Opera
* Customer service experience
* Excellent communication and organizational skills
- -We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: DoubleTree Deerfield Beach, FL, Deerfield Beach , Front Desk Agent, Sales , Deerfield Beach, Florida