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Technician II

Company: Milner
Location: Deerfield Beach
Posted on: September 21, 2022

Job Description:

Job Title: Technician II

Branch: 69

Department: Service

Reports to (Title): Service Manager

Date: 04/26/2022

BASIC FUNCTION

Primary Responsibility: The Technician II is responsible for performing installation, maintenance, trouble shooting and repair of assigned equipment in assigned territory with general supervision and minimal assistance.

WORK PERFORMED

ADA DUTY % TIME

E

Maintain assigned territory without customer complaints within response time set up by company.

* Follow total equipment checkout procedures on every call.
* Implement proper usage of parts, tools, test equipment and storage procedures.
* Repair equipment without recalls or delay. Maintain schedule. Avoid unnecessary trips or extra calls.
* Encourage purchase of maintenance contracts and accessories; pursue sales leads and support contests.
* Provide assistance to other technicians with troubleshooting and preventative maintenance procedures.

60%

E

Participate in training and self-study programs to gain and maintain appropriate product knowledge.

10%

E

Complete equipment installations according to schedule. Train customers in all operations of assigned equipment when scheduled.

5%

E

Communicate with customers, dispatch personnel, and service manager to resolve problems in an expedient manner.

10%

E

Complete required paperwork in an accurate and timely manner.

5%

E

Ensure accurate billing for contracts and/or services rendered. Maintain current account status through collection efforts, collect meters, recon equipment, pick up checks and purchase orders, etc.

5%

NE

Perform other duties as required.

5%

EDUCATION REQUIREMENTS

* Associates degree in electronics or equivalent military training.
* A+ certification or equivalent.
* Demonstrated skill in troubleshooting and repair of assigned equipment.

EXPERIENCE REQUIREMENTS

Six to twelve months experience as a Technician 1 or similar position with another company.

Experience required in the following areas:

* Experience servicing copiers and printers
* Ricoh, Lexmark and Konica Minolta experience
* Computer networking.
* Server operating systems.
* Apple operating systems.
* Advanced network training and experience
* Experience installing copier s and printers on network systems in the field

Additional skills required:

* High level of network systems and troubleshooting
* Excellent verbal and written communication skills.
* Excellent customer service skills
* Ability to diagnose and troubleshoot methodically and efficiently.
* Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
* Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.

WORK ENVIRONMENT

* Work in areas which require attention to detail in a varied environment.
* General office environment. May spend long hours sitting or standing.
* Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds
* Frequent walking, standing, stooping, crouching.
* Requires finger dexterity.
* Some exposure to chemicals and risk of electric shock.
* Frequent local driving to customer sites with varied office, factory distribution, retail, etc., environments.

SPECIAL REQUIREMENTS

* Employee must complete required courses as described by Human Resources for all employees.
* This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.
* Must complete required courses for Technicians as specified.
* Valid drivers license, reliable transportation and appropriate insurance are required.

BUDGET RESPONSIBILITY

* Secure and maintain work environment; PC, Phone and other assigned equipment.

Keywords: Milner, Deerfield Beach , Technician II, Professions , Deerfield Beach, Florida

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