Customer Service Rep(05064) - W Hillsboro Blvd
Company: Domino's Pizza
Location: Deerfield Beach
Posted on: January 19, 2023
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Job Description:
Company Description
Job Description
Job Duties all positions
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in
cooler
Prepare product.
Receive and process telephone orders.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and co-workers to
process orders both over the phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply and divide accurately and
quickly (may use calculator). Must be able to make correct monetary
change. Verbal, writing, and telephone skills to take and process
orders. Motor coordination between eyes and hands/fingers to
rapidly and accurately make precise movements with speed. Ability
to enter orders using a computer keyboard or touch screen.
Work Conditions EXPOSURE TO:
Varying and sometimes adverse weather conditions when removing
trash and performing other outside tasks. In-store temperatures
range from 36 degrees in cooler and 90 degrees and above in some
work areas. Sudden changes in temperature in work area and while
outside. Fumes from food odors. Exposure to cornmeal dust. Cramped
quarters including walk-in cooler. Hot surfacdes/tools from oven up
to 500 degrees or higher. Sharp edge and moving mechanical
parts.
SENSING: Talking and hearing on telephone. Near and mid--range
vision for most in-store tasks. Depth perception. Ability to
differentiate between hot and cold surfaces.
TEMPERAMENTS: The ability to direct activities, perform repetitive
tasks, work alone and with others, work under stress, meet strict
quality contro standards, deal with people, analyze and compile
data, make judgements and decisions.
STANDING: Most tasks are performed from a standing position.
Walking surfaces include ceramic tile"bricks" with linoleum in some
food process areas. Height of work surfaces is between 36" and
48".
WALKING: Walking is generally in short distances for short
durations.
SITTING: Paperwork is normally completed in an office at a desk or
table.
LIFTING: Bulk product deliveries are made twice a week or more and
are unloaded by the team member using a hand truck. Deliveries may
include cases of ingredients and supplies weighing up to 50 pounds
with dimensions of up to 3' x 1.5'. Cases are usually lifted from
floor and stacked onto shelves up to 72"high.
CARRYING: Large cans, weighing 3 pounds, 7 ounces, are carried from
the workstation to storage shelves. Occasionally, pizza sauce
weighing 40 pounds is carried from the storage room to the front of
the store. Trays of pizza dough are carried two at a time over
short distances, and weigh approximately 12 pounds per tray.
PUSHING: Pushing is performed to move trays which are placed on
dollies. A stack of trays on a dolly is approximately 24"-30"and
requires a force of up to 7.5 pounds to push. Trays may also be
pulled.
CLIMBING: Team members must infrequently navigate stairs or climb a
ladder to change prices on signs, wash walls, perform
maintenance.
STOOPING/BENDING: Forward bending at the waist is necessary at the
pizza assembly station. Toe room is present, but workers are unable
to flex their knees while standing at this station. Duration of
this position is approximately 30-45 seconds at one time, repeated
continuously during the day. Forward bending is also present at the
front counter and when stocking ingredients.
CROUCHING/SQUATTING: Performed occasionally to stock shelves and to
clean low areas.
REACHING: Reaching is performed continuously; up, down and forward.
Workers reach above 72"occasionally to turn on/off oven controls,
change prices on sign, and lift and lower objects to and from
shelves. Workers reashing down to perform such tasks as scooping
cornmeal from a plastic barrel, or washing dishes. Workers reach
forward when obtaining topping ingredients, cleaning work surfaces,
or answering phones.
Qualifications
Additional Information
HAND TASKS: Eye-hand coordination is essential. Use of hands is
continuous during the day. Frequently activities require use of one
or both hands. Shaping pizza dough requires frequent and forceful
use of forearms and wrists. Workers must manipulate a pizza peel
when removing pizza from the oven, and when using the rolling
cutter. Frequent and/or forceful pinching is required in the
assembly of cardboard pizza boxes. Team members must be able to
grasp cans, the phone, the puzza cutter and pizza wheel, and pizza
boxes.
MACHINES, TOOLS, EQUIPMENT, WORK AIDS: Team members may be required
to utilize pencils/pens, computers, telephones, calculators, TDD
equipment, pizza cutter and pizza wheel.
In addition to all of the above, the following applies to Team
Members in Driver or Store Management positions.
Job Duties
Deliver product by car and then to door for customer. Deliver
flyers and door hangers.
Requires
Valid driver's license with safe driving record meeting company
standards. Access to insured vehicle which can be used for
delivery.
Essential Skills
Navigational skills to read a map, locate addresses within
designated delivery area. Must navigate adverse terrain including
multi-story buildings, private homes, and other delivery sites
while carrying product.
Physical Demands
CARRYING: During delivery, carry pizzas and beverages while
performing"walking" and "climbing" duties.
DRIVING: Deliver pizzas within a designated delivery area. A Team
Member may make several deliveries per shift.
WALKING: Delivery personnel must travel between the store and
delivery vehicle and from the delivery vehicle to the customer's
location.
CLIMBING: During delivery of product, navigation of five or more
flights of stairs may be required.
Work Conditions EXPOSURE TO:
Varying and sometimes adverse weather conditions when delivering
product, driving and couponing.
SENSING: Far vision and night vision for driving.
Visually inspect tires to insure proper tread wear and tread depth
daily
Maintain your vehicle in good running condition
Keywords: Domino's Pizza, Deerfield Beach , Customer Service Rep(05064) - W Hillsboro Blvd, Other , Deerfield Beach, Florida
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