Company: Wesco Turf
Location: Deerfield Beach
Posted on: November 26, 2022
The purpose of this position is to be the liaison between
Customers, Repair Technician, and Manufacturer. Provide
administrative support to the Repair Team in the Deerfield Beach
Service Department. Respond to our customers needs, exceeding their
expectations for quality repairs, quick turnaround time, and
meeting committed promise dates.
Accountabilities and Responsibilities
Create repair order and transfer requested parts to be sent to
customer, Mobile service expediter for on-site repair
Prepare warranty claims for submission to Briggs, Bernhard, Club
Car, Kohler, Salsco, Toro, and/or other appropriate vendors for
processing in a timely manner.
Monitor all assigned warranty claims from initial creation, through
30, 60, and 90 day follow up intervals, up to final submission and
Reconcile warranty credits and process repair orders for invoicing
Review customer bill and warranty repair orders for accuracy prior
Request specific parts as identified by the vendor to be returned,
tagged and held for 120 days. Upon vender request all failed parts
must be returned with all required paperwork and shipped within 24
hours of request.
Additional Accountabilities and Responsibilities
Close all repair orders in three days or less for invoicing.
Consult directly with customers initiating the repair order
process, documenting their concerns with a review of the unit's
history, inclusive of providing a written quote to the
Complete troubleshooting of customer concerns when feasible and
rely on the Lead Technician when additional knowledge is
Prepare pickup and delivery paperwork and print to warehouse with
details of model, serial number and special notes needed.
Consult with the customer to schedule their work through
Service-Max according to the capacity of the department and to the
needs of the customers'.
Coordinate with all parties to determine the need for pickup and
delivery according to customer needs and schedule.
Obtain authorization for repairs before repairs are conducted and
document thoroughly on repair order authorization form with date,
time, name and signatures or initials of person giving
authorization for work to be completed.
Consult with techs on ordering of parts and communicate with
vendors for reporting issues and obtain assistance as needed.
Process the transfer of parts requested by Team Technicians for the
timely repair of equipment.
Control inventory of parts not required to complete jobs by
correctly transferring them back to the parts department in a
Add jobs as needed to repair orders, coordinate with the shop
service advisors, and obtain proper authorization from the customer
Update repair order as needed per repairs, complete billing of all
charges for customer repairs and release for invoicing upon
completion of repair.
In order to recoup additional freight cost, add overall cost for
shipped parts when the order type allows.
Qualifications: Requires excellent documentation practices.
Requires strong leadership skills with good administrative
Must have the ability to read and analyze documents and procedure
Requires strong mechanical background with good administrative
skills, ability to assess situations and respond in the customers'
Requires the ability to communicate in a professional and courteous
manner to all customers as well as fellow employees.
Requires the ability to multi task and handle situations responding
to the needs of Team Members.
Education and/or Experience
Minimum High School Diploma G.E.D. or equivalent
Training at vocational, technical trade school or training seminars
in the Commercial Turf Industry.
Minimum of five years experience in a related field
Keywords: Wesco Turf, Deerfield Beach , Service Advisor, Other , Deerfield Beach, Florida
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