IT PM/BA - Zendesk
Company: Kforce Technology
Location: Deerfield Beach
Posted on: June 23, 2022
Job Description:
RESPONSIBILITIES:Kforce has a client in Deerfield Beach, FL that
is seeking an IT PM/BA - Zendesk. Responsibilities:
- The IT PM/BA will execute design & configuration sessions with
customers (onsite or remote)
- Produce Technical Design Documents (TDD) and Zendesk Custom App
Specification Documents in accordance with customer needs
- Per Design Documents, perform functional testing and work
closely with Zendesk developers on defect resolution
- Document customer technical systems to find the most efficient
solution for integrating them with Zendesk
- In this role, the IT PM/BA will support the Delivery team with
the functional design & configuration of Zendesk
- Lead technical projects involving multiple development and
architecture resources
- Engage on several projects concurrently
- Maintain technical product expertise across the entire Zendesk
product line and ecosystem
- Respond to high-profile, high-impact customer escalations in a
confident manner
- The IT PM/BA will gather technical requirements and provide
level of effort estimates for customers Job
Requirements:REQUIREMENTS:
- Bachelor's degree required
- Zendesk Administrator Certification (or willingness to
obtain)
- Zendesk App Developer Certification (or willingness to
obtain)
- Experience with various architectures (Web, Enterprise, SaaS)
and methodologies
- Experience in agile scrum for software development; experience
using JIRA or similar tools
- Familiarity with a frontend programming language/framework
(Javascript, React, Vue, etc)
- Good understanding of customer support processes and
infrastructure
- Excellent instincts and ability to interface at a senior level
with ease
- Excellent communication, interpersonal skills, and eloquent
writing skills
- Passionate about customer service and how it can transform
businesses
- Strong organizational skills and an ability to multitask
without getting frazzled
- Ability to deliver consulting onsite & remotely
- Familiarity with a backend programming language (Ruby, Python,
C#, etc.)
- Expert on Zendesk configuration and implementation
approaches
- Expert on Zendesk App Framework and related SSO capabilities
Kforce is an Equal Opportunity/Affirmative Action Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, pregnancy, sexual
orientation, gender identity, national origin, age, protected
veteran status, or disability status.
Keywords: Kforce Technology, Deerfield Beach , IT PM/BA - Zendesk, Other , Deerfield Beach, Florida
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