IT PM/BA - Zendesk

Company: Kforce Technology
Location: Deerfield Beach
Posted on: June 23, 2022

Job Description:

RESPONSIBILITIES:Kforce has a client in Deerfield Beach, FL that is seeking an IT PM/BA - Zendesk. Responsibilities:

• The IT PM/BA will execute design & configuration sessions with customers (onsite or remote)
• Produce Technical Design Documents (TDD) and Zendesk Custom App Specification Documents in accordance with customer needs
• Per Design Documents, perform functional testing and work closely with Zendesk developers on defect resolution
• Document customer technical systems to find the most efficient solution for integrating them with Zendesk
• In this role, the IT PM/BA will support the Delivery team with the functional design & configuration of Zendesk
• Lead technical projects involving multiple development and architecture resources
• Engage on several projects concurrently
• Maintain technical product expertise across the entire Zendesk product line and ecosystem
• Respond to high-profile, high-impact customer escalations in a confident manner
• The IT PM/BA will gather technical requirements and provide level of effort estimates for customers Job Requirements:REQUIREMENTS:
  • Bachelor's degree required
  • Zendesk Administrator Certification (or willingness to obtain)
  • Zendesk App Developer Certification (or willingness to obtain)
  • Experience with various architectures (Web, Enterprise, SaaS) and methodologies
  • Experience in agile scrum for software development; experience using JIRA or similar tools
  • Familiarity with a frontend programming language/framework (Javascript, React, Vue, etc)
  • Good understanding of customer support processes and infrastructure
  • Excellent instincts and ability to interface at a senior level with ease
  • Excellent communication, interpersonal skills, and eloquent writing skills
  • Passionate about customer service and how it can transform businesses
  • Strong organizational skills and an ability to multitask without getting frazzled
  • Ability to deliver consulting onsite & remotely
  • Familiarity with a backend programming language (Ruby, Python, C#, etc.)
  • Expert on Zendesk configuration and implementation approaches
  • Expert on Zendesk App Framework and related SSO capabilities Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Deerfield Beach , IT PM/BA - Zendesk, Other , Deerfield Beach, Florida