Outbound Call Center Rep - Remote in Florida
Company: Signify Health
Location: Deerfield Beach
Posted on: May 10, 2022
Job Description:
Job Description
- Remote position
- $15 an hour, with unlimited monthly commission potential!
- Virtual training and work from home (remote)!
- Competitive benefits, PTO, tuition reimbursement, and more! How
will this role have an impact?As part of the Signify Health's
Member Engagement team, you will contact members of various
Medicare Advantage and Medicaid health plans by phone to offer,
explain, and schedule a free in-home or virtual healthcare
evaluation. Adjust and reset appointments and schedules as
required. Works diligently to meet department goals for
productivity, quality, and customer service.This role will report
to a Member Engagement Manager.What will you do?
- Handle a high volume (average 300-400 daily) of outbound calls
placed by the telephony system to Medicare Advantage and Medicaid
health plan members to offer, explain, and schedule a free in-home
health evaluation.
- Follow approved scripts when discussing health evaluations with
l members, ensure members understand and are comfortable with the
terms of the evaluation.
- Must be able to utilize 20+ regulated scripts approved by both
clients & Signify.
- Present a positive and professional face to clients, health
plan members, and the workforce
- Meet daily goals set by the department (i.e., number of calls
per day, appointments set per day, shift and attendance policy
adherence, quality targets, etc.) in an office or remote
environment.
- Leverage Signify systems to schedule providers to conduct
in-home or virtual health evaluations; schedule providers presented
by the system within the assigned geographic area.
- Adjust and reschedule appointments with both members and
contracted providers, ifrequested; ensures cancellations and
reschedules are recorded accurately and thereforecommunicated to
the appropriate parties internally.
- As required, return voicemail messages from members, and work
manual outbound calling list
- Seek to support requested overtime to meet unexpected high
volume requirements.
- Report member complaints immediately to Member Engagement
Managers.
- Follow departmental procedures when communicating with
members.
- Act as a subject matter expert for peer side-by-side coaching.
Assist with training fellow employees as needed.
- Accept constructive feedback and respond appropriately
- Be responsible for the security and privacy of any protected
health information accessed during normal work activities.We are
looking for someone with:
- A High School Diploma or equivalent is preferred.
- A desire to work in an efficient, results-oriented call center
environment.
- Ability to work autonomously while adhering to department set
schedule
- A strong sales aptitude, with the ability to earn $4,000+ per
month in salary and uncapped commissions.
- A strong work ethic, highly motivated to achieve sales and
productivity goals.
- Good communication skills, friendly and conversational with
members.
- Discretion, ability to maintain confidentiality.
- A willingness to comply with a fixed daily schedule, including
start, break, lunch, and end times.
- An ability to take direction and positively receive
feedback.
- Eagerness to learn and grow professionally.
- Previous call center experience is highly desirable.
- Respond well to coaching
- Authorization to work in the United States.
- Solid PC and accurate data entry skills, experience with MS
Office.Work From Home Requirements:Must have verified internet
service with 10MB upload/download ability.The company will provide
equipment (keyboard, monitor, computer, etc.). All applicants must
provide their own workspace furniture.Be available, accessible, and
accountable to work during established work schedules and shifts,
follow technical support processes, comply with organizational
security and compliance standards, training, performance
management, recurring management routines, manual and automated
remote monitoring policies, etc.New hires will be required to
successfully complete a 3-week training, where attendance is
essential for success. About Us: Signify Health is helping build
the healthcare system we all want to experience by transforming the
home into the healthcare hub. We coordinate care holistically
across individuals' clinical, social, and behavioral needs so they
can enjoy more healthy days at home. By building strong connections
to primary care providers and community resources, we're able to
close critical care and social gaps, as well as manage risk for
individuals who need help the most. This leads to better outcomes
and a better experience for everyone involved. Our high-performance
networks are powered by more than 9,000 mobile doctors and nurses
covering every county in the U.S., 3,500 healthcare providers and
facilities in value-based arrangements, and hundreds of
community-based organizations. Signify's intelligent technology and
decision-support services enable these resources to radically
simplify care coordination for more than 1.5 million individuals
each year while helping payers and providers more effectively
implement value-based care programs. To learn more about how we're
driving outcomes and making healthcare work better, please visit us
at www.signifyhealth.com.#ZIPMEC#LI-AM1 #Remote
Keywords: Signify Health, Deerfield Beach , Outbound Call Center Rep - Remote in Florida, Other , Deerfield Beach, Florida
Didn't find what you're looking for? Search again!
Loading more jobs...