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Customer Support Specialist

Company: Client of Tier 1 Consulting, Inc.
Location: Deerfield Beach
Posted on: November 22, 2021

Job Description:

Our Client, a leading digital transformation and enterprise software company with over 1,500 customers in more than 200,000 locations worldwide has an immediate need for aCustomer Support Specialist. The Customer Support Specialist will be primarily responsible for providing support to our Client's members. The mission for a Customer Support Specialist is to help out Client's members to resolve their questions and complaints with the highest level of courtesy, urgency and efficiency. The person in this role will be utilizing their deep knowledge of our Clients payment and loyalty programs and collaborating with many teams internally. The perfect candidate will be able to demonstrate excellent problem solving, analytical and communication skills, as well as have passion for learning new information daily. Job Requirements:Responsibilities Monitor email queue and handle member inquiries and questions Maintain a high level of professionalism with our Client's members and work to establish a positive rapport with every person Follow up-to member inquiries by taking specific action in a timely manner Impact the companys bottom line by problem-solving and turning frustrated customers into long term members Work on special short-term projects to offer customized support for new programs Work with the Management Team to stay updated on product and program knowledge, and be informed of any changes in company policies Work with confidential customer information and demonstrate the highest levels of integrity Thrive as a team player in a fast-paced, high-energy, change-oriented environment Track and report to the management on systemic issues and provide insight on trends Participate in additional training courses when needed Other duties as assigned Knowledge, Skills & Abilities 1-2 years of experience in a helpdesk/call center environment preferred; any customer service is a plus High school diploma/GED required (College degree preferred) Highest sense of integrity and discretion required Ability to remain professional and courteous with customers at all times Excellent written and verbal communication skills Ability to build relationships and strong alliances across the organization Willingness to learn every day, do it fast and use knowledge appropriately Ability to work independently and in a team environment Individual should be technically literate and possess analytical thinking skills The employee must have the ability to work various shifts should the business need arise Proficiency with MS Office and good typing skills (min. 40 wpm) Provide a positive, professional, empathetic and customer-focused manner Solid organization and work prioritization skills Experience working with Salesforce is a plus Care to go a great job and desire to grow professionally

Keywords: Client of Tier 1 Consulting, Inc., Deerfield Beach , Customer Support Specialist, Other , Deerfield Beach, Florida

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