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Sr. Supply Order Administration

Company: Toshiba America Business Solutions
Location: Deerfield Beach
Posted on: November 12, 2021

Job Description:

Sr. Supply Order AdministrationToshiba America Business Solutions, a leader in digital technology, is seeking Sr. Supply Order Administration to work atthe Deerfield Beach, FL office.Our people bring innovative, real-world solutions for our client's print management needs; we help cut costs, secure documents and reduce the environmental footprint. We are a growing, dynamic organization that has a need for individuals who are driven to contribute their professional best.Summary:Responsible for administrating supply support for contracted accounts in a professional, timely and accurate manner, and provide work direction to less senior supply staff.Responsibilities:Process incoming supply requests via telephone, fax, mail or email from contracted accounts in an effective and timely manner.Maintain customer relationships and generate positive Toshiba experience.Provide work direction to less senior supply staff. Mitigate/reconcile escalated calls, complaints and questions from customers as necessary.Assist team members in day-to-day inquiries and process improvements.Perform documentation, updates and corrections as required. This includes but is not limited to tracking or transit updates on previously placed orders. Manage supply order requests versus actual machine usage.May collect meters from customer contacts on machines that are not reported in accordance with the established contract.Generate reports as required and update database accordingly. Assist in developing process updates to improve efficiency.Stay current on new machines, products, and updates and participate in special projects as required.Additional responsibilities as assigned.Qualifications:High school diploma /GED.3 years of experience in a combination of order processing and customer account maintenance/support.Detailed oriented and a self-starter.Demonstrated experience using sales systems preferred.Must have strong communication skills (Verbal and written) with ability to present information on-on-one and small group situations to customers and team members.Solid knowledge of Excel and Microsoft Word.Ability to Work in fast paced environment with changing priorities.Toshiba America Business Solutions, Inc. offers a competitive salary and generous benefits package including the following:Group health coverage (medical, dental, & vision)Employee Assistance ProgramsPre-tax spending accounts401(k) planCompany provided life insurancePet InsuranceEmployee discountsGenerous paid holiday schedule, paid vacation & sick/personal business/volunteer dayToshiba America Business Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal dividuals who need a reasonable accommodation because of a disability for any part of the employment process should email Accommodation Request@ to request an accommodation. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Toshiba America Business Solutions, Deerfield Beach , Sr. Supply Order Administration, Other , Deerfield Beach, Florida

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