Call Center Representative

Company: Hairclub
Location: Deerfield Beach
Posted on: October 6, 2021

Job Description:

SUMMARY: HairClub’s Vision is to be the most trusted personal image and lifestyle authority while achieving accelerated growth through powerful client experiences in centers. The Appointment Coordination Expert will
be the liaison between our company and prospective clients. You will be responsible for inbound/outbound calls with prospective clients, information to match them to a center that fit their needs.

SCOPE AND ESSENTIAL RESPONSIBLITIES:
1. Respond to incoming calls of potential clients who respond to commercials or advertisements
2. Schedule qualified appointments for prospective clients to our nearest Center location
3. Follow communication scripts and rebuttals when handling different topics
4. Maintain accurate record of client contact information
5. Maintain individual workspace and common areas, strictly adhering to local health and safety standards
and the HairClub directives/policies
6. Perform other reasonable duties as assigned

MANAGEMENT AND COLLABORATION:
• Work proactively with Call Center Team Peer and Leadership
• Collaborate with Center Team to ensure client’s expectations are exceeded
• Manage high volume of inbound/outbound calls in a timely manner

KEY MEASURES OF SUCCESS:
1. Maintain confidential customer information and treat it sensitively
2. Achieve or exceeds appointment setting targets
3. Achieve or exceeds Quality Assurance targets

QUALIFICATIONS:
• Bilingual (English/Spanish) Required
• Customer Relationship Manager (“CRM”) Experience Preferred
• Prior Call Center Experience Preferred
• Starting shift is 2:30 p.m. – 11:00 p.m. 5 days a week

KEY COMPETENCIES:
• Hyper-focused on exceptional client experience
• Strong verbal communication and active listening skills
• Customer-focused and adaptable to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• Able to work under time constraints and pressure
• Work independently and self-motivate

Keywords: Hairclub, Deerfield Beach , Call Center Representative, Other , Deerfield Beach, Florida