Sr Help Desk
Company: CSP, Inc
Location: Deerfield Beach
Posted on: September 16, 2021
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Job Description:
Our client is a Cybersecurity managed service company that
outsources their services to their clients, which they currently
have 4,000-5,000, is searching for Senior Help Desk Engineers, one
for day shift and one for night shift. The Help Desk Engineer works
under the direction of the Managed Service Operations Center (MSOC)
Manager and will support our clients and internal operations. This
position is responsible for exceeding established SLAs, providing
world class customer service and technical support, and managing
service requests through our ticketing system. Accountability and
proactive communication as it relates to all position
responsibilities. Some essential functions of this role with
include; providing phone and email support to a wide range of
clients and internal resources, responsible for entering all work
as service tickets, time, and expenses in their Professional
Service Automation (PSA) tool, ConnectWise, being able to provide
incident management support and performs investigative analysis
while providing accurate, thorough answers in a timely manner to
customer inquiries, maintaining and updating anti-virus for
internal and external CSPi clients, responsible for Microsoft
Windows patching and third-party vendor patching as required,
responsible for maintaining and optimizing all critical and
standards alerts generated by CSPi's ConnectWise application and
responsible for designated functions within onboarding new
clients.
Knowledge of Apple OS and Devices
Knowledge of Microsoft Azure / Intune
Former Managed Services experience
MCSA preferred
ITIL Foundations preferred
CompTIA A+ preferred
Desktop
Server,
AD
O365.
Windows 10, Windows Servers, Active Directory, VMware, Citrix,
Microsoft Exchange/Office 365
Knowledge of Managed Services ticketing systems, PSA tools, RMM
tools (ConnectWise)
Knowledge of backup applications (Veeam, Barracuda, Commvault,
etc.)
Experience with email and spam filtering services (Mimecast,
Barracuda, Proofpoint, etc.)
Familiarity with DNS, DHCP, and TCP/IP
Keywords: CSP, Inc, Deerfield Beach , Sr Help Desk, Other , Deerfield Beach, Florida
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