Customer Service Support Coordinator
Company: Humana Inc.
Location: Deerfield Beach
Posted on: June 9, 2021
The Customer Service Support Coordinator represents Your Home
Advantage by making inbound and outbound contacts to members and
advanced practice practitioners regarding the staffing and
scheduling of in home wellness assessments.
Your Home Advantage (YHA) is a Humana-owned Healthcare
Management Company dedicated to improving clinical and quality
outcomes by bridging the gap between the physician's office and the
member's home. YHA provides prospective home visits conducted by
licensed and trained clinical practitioners who perform In-Home
Wellness Assessments (IHWA). The IHWA was established to identify
and assess Humana Medicare Advantage members who are at risk of
excessive utilization of future health related services and to
supplement Humana's Health Assessment Program.
The Customer Service Support Coordinator performs necessary
follow up with members and/or providers. Ensures responses to
member and/or provider inquiries are completed on a timely basis to
achieve service and quality standards. Decisions are typically
focus on interpretation of area/department policy and methods for
completing assignments. Works within defined parameters to identify
work expectations and quality standards, but has some latitude over
prioritization/timing, and works under minimal direction. Follows
standard policies/practices that allow for some opportunity for
interpretation/deviation and/or independent discretion.
The Coordinator must live within a commutable distance to
Deerfield Beach office.
This is a temporary work at home position until Humana returns
to the office.
High School Diploma
1 year of customer service experience
Proficiency in Microsoft Office applications, including:
Outlook, Word and Excel
Adaptable with the ability to thrive in a fast paced
Strong attention to detail
Strong typing and computer navigation skills
Ability to manage multiple or competing priorities, including
use of multiple computer applications simultaneously
Effective verbal and listening communication skills
Must be passionate about contributing to an organization focused
on continuously improving consumer experiences
- Must be able to work Monday-Friday 9AM-5PM; overtime and
weekend rotation during peak season
Experience in healthcare
- Call center experience
Benefits Begin Day 1!
At Humana, people come first, and that means adding to personal
well-being experiences and encouraging conscious living so that
every person within a community can be his or her best self. Full
time associates enjoy competitive pay and a comprehensive benefits
- 23 Paid Days Off, 7 Paid Holidays, 2 Personal Holidays, 1 Day
Volunteer Time, 30 minutes of Well-being time each week to invest
in yourself parental leave, caregiver leave, short term disability,
tuition assistance, scholarship program, student loan refinancing
services, devastating event assistances and more
- Medical, Dental, Vision, & supplemental insurances
- 125% Retirement Match on the first six percent of pretax
contributions on your 401K with full vesting after two years
- Join the Wellbeing Movement
Scheduled Weekly Hours
Keywords: Humana Inc., Deerfield Beach , Customer Service Support Coordinator, Other , Deerfield Beach, Florida
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