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Director, Capacity Planning

Company: Humana Inc.
Location: Deerfield Beach
Posted on: May 3, 2021

Job Description:


The Director, Capacity Planning, will develop, implement and adjust YHA supply demand forecasting for our clinician network to meet our member demand. The role will act as a convener and arbiter between clinical market managers, market operations and call center teams to continuously monitor forecast plan against actual results and appropriately adjust planning to meet goals. The role requires an in-depth understanding of how organization capabilities interrelate across the function or segment.



  • Market-level utilization strategy, setting hours needed per county based on data-driven processes

  • Team of 3-5 analytics-focused specialists who collaborate with other functions to determine NP assignment, recruiting, and dialer strategies for each market

  • Continuous improvement of capacity planning models (including supply and demand forecasting)

  • Operations and maintenance of scheduling algorithms (e.g., cancellation and routing optimization)

Collaborates with:

  • Market Ops Managers to guide execution of utilization strategy and ensure demand-driven NP assignment

  • Director, Scheduling to guide execution of dialer strategy based on capacity and production planning

  • Director, Recruiting to guide identification of regions with shortages to inform recruiting

Accountable for:

  • NP Utilization and completed visits across markets

Required Qualifications:

Technical skills required:

  • Extensive experience drawing action-driven insights from analytical models

  • Demonstrated experience with data modeling for supply/demand, logistical delivery and/or operational capacity forecasting

Soft skills required:

  • Excellent communication skills, given daily collaboration with multiple stakeholders

  • Ability to leverage critical thinking, problem solving and planning to drive organizational goals

  • Ability to coach analytics-focused team to draw and communicate insights to diverse audiences

Prior work experience:

  • 5 years experience in operations role, with experience in healthcare, capacity planning, production planning and forecasting preferred

Scheduled Weekly Hours


Keywords: Humana Inc., Deerfield Beach , Director, Capacity Planning, Other , Deerfield Beach, Florida

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