Level 2 Technical Support Engineer

Company: HC-Resource
Location: Fort Lauderdale
Posted on: April 17, 2024

Job Description:

HC-Resource is seeking a highly skilled and driven -Tier 2 Technical Support Engineer to join our expanding team within a thriving MSP catering to small to medium-sized businesses. -

Typical Duties and Responsibilities: -

• Deploy, maintain, and troubleshoot Windows servers, domain controllers and workstations
• Office 365/Sharepoint/Exchange Online administration
• Setup, maintain & troubleshoot virtualization technologies (VMware/Hyper-V)
• Deploy, maintain, and troubleshoot network routers, switches and firewalls Minimum Qualifications: -
  • 2+ years of experience managing/deploying Windows Server (2008-2022)
  • Advanced networking knowledge (TCP/IP, DNS, DHCP, SMTP, HTTPS, SMB, CIFS, Routing. VPN, VLAN'S) -
  • 2+ years of experience managing/deploying network devices
  • 2+ years of experience in VMware, Hyper-V
  • 365 Administration/Support
  • Cloud experience in Azure/AWS -
  • RMM/PSA Experience (Datto RMM/Autotask) - Skills Required:
    • MSP experience is required
    • Ability to prioritize ticket a MUST
    • Responsible
    • Self-motivated
    • Good communication
    • Strong prioritization/time management skills
    • Proactive thinker and quick learner The L2 Support Engineer position is targeting a salary range of $70k - 80k, depending on experience.

Keywords: HC-Resource, Deerfield Beach , Level 2 Technical Support Engineer, IT / Software / Systems , Fort Lauderdale, Florida