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LEAP Technical Architect

Company: MuleSoft
Location: Deerfield Beach
Posted on: April 8, 2021

Job Description:

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsRole Description: The Strategic Product, Partner Customer Engagement Team (SCPPE) is the group within the Customer Success Group(CSG) that holds our subject matter experts for all of Salesforce's products, programs, and processes. Our experts drive the relationship and alignment to their respective technology and product stakeholders, and ensure that CSG Field and CSG Go-To-Market (GTM) professionals have the tools and information needed to be successful.Our Technical Architects are laser-focused on solving for the most relevant customer challenges, including reference architectures, solution orientation, field readiness, early adopter customer use cases, developing and distributing product and feature implementation best practices this role you will be providing Enterprise Architecture Thought Leadership, Technology Strategy, and Product Technical Expertise through tailored consultative engagements. Candidates also create C-Level relationships with our most strategic customers and share their expertise to empower and scale customer knowledge across Salesforce. Working with our partners in TMP (Technology Marketing Product), Alliances, Customer Success Group and beyond, you will help drive customer success, product adoption, and customer transformations.You will be deeply invested in every aspect of the customer experience and ensure that our customer voices are represented by serving as the linchpin across the CSG landscape, surfacing feedback and trends to our business partners and advocating directly for solutions that improve the product experience for those customers. You will also maximize value for our top and highest-potential customers, working strategically alongside our Sales, Support, Services, and Success teams to drive clear business outcomes. You will bring architectural guidance, product expertise, innovation, and knowledge capital to our customers - and in return, they provide us with valuable perspective on our product, services offerings, and success strategy. You also will effectively scale our product expertise by creating relationships across the business, making intentional investments in the areas that benefit our customers the most. Finally, you'll work cross-functionally with our partners in the field to develop and transition our expertise across CSG, building a sustainable and self-powered ecosystem that drives success for all customers.Responsibilities:Establish Trusted Advisor status with Business and Technology stakeholders, drive the creation of application and architectural design documents which leverage best practicesReview and correcting project/program direction, approach and key artifacts to keep programs on track and solutions extendable and maintainable going forward.Develop technical solution designs & recommendations using Salesforce technology for complex customer use cases that align to the business value the customer is trying to achieve.Lead formal presentations, webinars and other learning events tailored to field delivery stakeholders (advisory, delivery, GTM, etc.) to showcase customer use cases and reference architecturesProvide ad hoc subject matter expertise as warranted via customer needs and business demands including but to limited to practice operations, pre-sales support, field assistance, etc.Establish mutually beneficial relationship with product owners and stakeholdersCollaborate with external teams to ensure roadmap and technical architecture alignment; Customer & technical advocate and liaison to R&DHelp business owners translate and implement real-world needs into practical, state-of-the-art (Showcase), technology-driven solutions.Lead Ambassador program to scale expertise across the business.Lead Ambassador program to scale expertise across the business.Collaborate with SFDC Sales, Industry Solutions, and Professional Services teams to develop new business opportunitiesBasic Requirements and Skills: Expert in assessment of business objectives, formulating solution options, and driving stakeholder supportComplex implementation experience with focus area productsThorough understanding of the fundamentals of focus area products and how our customers use the platform to manage their business.Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologiesStrong aptitude toward communicating complex business and technical concepts using visualization and modeling aids.Clearly articulate business architecture (mission/vision, capability models, capability assessments) and technical architecture (current and future state diagrams, solution best practices, reference architectures, design patterns).Ability to conceptualize and develop visually rich and professional conceptual design documents targeted to varying audiences of business and technical aptitude.Determine which Salesforce and third-party technologies to leverage in customer's architecture landscape, based upon product knowledge, industry experience, industry standard EA frameworks, and Salesforce Technical Architecture methodologies.Provide reliable and trusted -data rich- points of view of relatable customer transformations in the industry i.e. how other customers with similar needs have succeeded in their transformation.A particular desire to continually study new technologies and functionality, as well as be involved in projects that push the capabilities of existing technologies.Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience and evangelize best practices.Strong presentation skills. Able to effectively present and defend point of view to a variety of audiences.Ability to work independently and be a self-starter, prioritize, multitask and perform effectively under pressure.Note: this job requires occasional travel (expected average less than 20%), variableMinimum Qualifications:8+ years experience in either software, system or enterprise architecture disciplinesGood understanding of and ability to discuss cloud architecture and principles of modern platforms including SaaS, PaaS, multi-tenancy, multi-tiered infrastructure, etc.Good understanding of enterprise application integration technologies as well as common EA topics such as person based journeys, process orchestration, master data management, analytics and insights, artificial intelligence, etc.Deep technical knowledge of Salesforce products and platform - features, capabilities, best practices and how to deploy, including knowledge of the Salesforce ecosystemExperience dealing with large scale, technologically complex accounts, which are constantly challenging product capabilitiesAbility to navigate, escalate, and lead efforts on complex customer requests or projects involving multiple parties and enterprise systemsDemonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levelGood understanding of security processes, standards & issues involved in multi-tier cloud or hybrid applicationsFamiliar with Industry or vertical solutions a plusFamiliar with principles of network, application and information securityNote to applicants: Interested, but not sure if you have the exact qualifications for this role? We encourage you to apply and tell us how your qualifications would help you adapt to the role requirements successfully!----------------------------------------------------Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. and do not accept unsolicited headhunter and agency resumes. and will not pay fees to any third-party agency or company that does not have a signed agreement with or .For Colorado-based roles: Minimum annual salary of $143,400 You may also be entitled to receive 10% bonus, restricted stock units, and benefitsLI-YAccommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or .Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Keywords: MuleSoft, Deerfield Beach , LEAP Technical Architect, IT / Software / Systems , Deerfield Beach, Florida

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