Warranty Claims Administrator/Customer Service Rep Full-Time

Company: NitroFill LLC
Location: Deerfield Beach
Posted on: May 8, 2022

Job Description:

Job Description Job Title: Warranty Claims Administrator/Customer Service Full-Time Salary: Competitive Pay based upon experience. Hours: Full-time position Location: Deerfield Beach, Florida Job Description: NitroFill, LLC. seeks full-time Warranty Claims Administrator/Customer Service Rep. Your tasks will include working in our Tire Claims Center answering incoming customer phone calls/emails and assisting callers through the claims validation, adjudication and payment process. Duties and Responsibilities: Answer incoming tire claim calls from participating NitroFill dealers and/or program members (customers) utilizing provided script. Collect program information and enter into our proprietary computer database. Verify customer membership coverage. Utilize program to initiate and process claims in a timely manner. Work with claims team to review, assess and adjudicate tire claims. Learn our various tire warranty program terms and conditions. Basic office work (faxing, scanning, filing, etc.) Display professional manners with all phone and email communications. Manage high volume calls. Provide excellent customer service About NitroFill: NitroFill is a nitrogen based tire inflation product that replaces the air in automobile tires to increase tire life, fuel economy and safety. NitroFill is sold to consumers through a nationwide network of over 5,000 new car dealers, tire stores and automobile service centers. Each NitroFill purchase includes a Product Warranty/Membership (also known as the NitroFill Auto Club) which provides, among other benefits, Tire Coverage, wherein NitroFill will pay to repair or replace any covered ---NitroFilled tire---. Please learn more about NitroFill and the NitroFill Auto Club by viewing our consumer web site at www.nitrofillus.com. Academics and Qualifications: Ideal candidate will have several years of insurance or warranty claims administration experience, or similar telephone based customer service experience. Ideal candidate will have obtained the minimum college education level of Associates Degree. Ideal candidate will have some experience working with, or knowledge of, automobile tires. Excellent customer service and phone skills including: verbal communication, written communication, listening and professionalism. Must have extensive software skill including but not limited to Microsoft Office. Must be dedicated professional willing to go above and beyond in order to grow with the company. Ability to work flexible hours. Ability to work from home when necessary (have internet access with router). Bi-lingual preferred (English and Spanish) Work Environment: Successful candidate will operate in a professional office setting. This position also requires the use of standard office equipment such as computers, computer software, phones, photocopiers, filing cabinets, and fax machines. NitroFill provides equal employment opportunity to all individuals regardless of their race, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Job Type: Full-time Pay: $16.00 per hour Company Description NitroFill is a nitrogen-based tire inflation product that replaces the air in automobile tires to increase tire life, fuel economy and safety. NitroFill is sold to consumers through a nationwide network of over 10,000 new car dealers, tire stores and automobile service centers. Each NitroFill purchase includes a Product Warranty/Membership (also known as the NitroFill Auto Club) which provides, among other benefits, Tire Coverage, wherein NitroFill will pay to repair or replace any covered ---NitroFilled tire---. Please learn more about NitroFill and the NitroFill Auto Club by viewing our consumer web site at NitroFillus.com.

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