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Behavioral Health Admissions Counselor

Company: Lifeskills South Florida
Location: Deerfield Beach
Posted on: May 6, 2022

Job Description:

The Admissions Counselor works closely with the Marketing Department and the facility-based leadership to support enrollment and engagement activities for Lifeskills South Florida. The role will serve as the key on-site admissions counselor, receives all inquiry and referral calls, conducts onsite client/family tours and communication. The role will also assist with creating and designing client and family facing communication for social media and website content.
Relationships and Contacts
Within the organization: Initiates and maintains frequent and close working relationships with the Marketing Manager, Business Development and Outreach teams throughout the Odyssey network and Lifeskills South Florida operational and clinical leadership to help with front end call management and client/family enrollment.Outside the organization: Initiates and maintains frequent and close working relationships with vendors, agencies, clients, current and future program participants and advertisers.Essential Responsibilities

  • Responds to program inquiries in appropriate and effective manner; communicating knowledge of programs, prices, and admission protocols.
  • Communicates with referents, program participants, and families appropriately and effectively.
  • Uses the referral process as a means of building relationships with new referents.
  • Coordinates and facilitates tours and communicates about program differentiators and key features to potential participants, families, and referents.
  • Assesses incoming enrollment applications for potential treatment needs and refers to the appropriate level of care.
  • Completes all required paperwork to facilitate a smooth enrollment process.
  • Plans and coordinates all enrollments and acts as the concierge to ensure that the admissions process proceeds smoothly.
  • Demonstrates the ability to engage clients and families seeking help for internet and gaming addictions.
  • Gathers program pictures and client stories to use through the enrollment, social media and digital forums.
  • Demonstrates and facilitates customer-oriented engagement of clinical partners, clients and families.
  • Maintains enrollment and referral information within the Salesforce database to assist with professional, participant and family strategic communication.
  • Supports and promotes an ongoing social media presence for the Greenfield Recovery Center:
    • Creates and maintains calendars supporting the strategic plan
    • Promotes a positive social media presence through posting comments and interactions
    • Analytics on success / failure of social media
    • Looks for new advertising opportunities on social media
    • Coordinate the facility tours, events and targeted meetings and conferences with community partners.ISJP123Education and Experience
      • Bachelor's degree required. Master's degree in counseling or social work field preferred.
      • Minimum of three (2) years experience in the mental health field.
      • Requires valid State Driver's License.Lifeskills reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise. The employment relationship remains "At-Will." The aforementioned job requirements are subject to change to reasonably accommodate qualified individuals with disabilities.

Keywords: Lifeskills South Florida, Deerfield Beach , Behavioral Health Admissions Counselor, Healthcare , Deerfield Beach, Florida

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