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Director, IT Operations

Company: JM Family Enterprises, Inc.
Location: Deerfield Beach
Posted on: May 10, 2022

Job Description:

About JM Family Enterprises, Inc.
JM Family Enterprises, Inc. was founded by automotive legend, Jim Moran in 1968. It is a privately held company with $18 billion in revenue and more than 4,000 associates. Rooted in automotive and united in its strong culture and core values, JM Family is in the business of helping other businesses succeed. As a long-term partner, it is invested in its companies, associates and its communities. Driven by exceptional performance, current subsidiaries are in the automotive, financial services and franchising industries. Its family of companies includes: Southeast Toyota Distributors, the world's largest independent distributor of Toyota vehicles; JM&A Group, a company committed to improving automotive dealers' performance by offering Finance & Insurance products and services, dealership training and consulting; World Omni Financial Corp. (dba Southeast Toyota Finance), a captive financial services company driven to delivering an exceptional dealership and customer experience for Toyota customers in the Southeast; JM Lexus, one of South Florida's leading Lexus dealers; and Home Franchise Concepts, a multi-brand franchise network consisting of Budget Blinds -, Tailored Living - featuring PremierGarage, Concrete Craft -, AdvantaClean -, Kitchen Tune-Up -, Bath Tune-Up---, Two Maids & A Mop and Aussie Pet Mobile.
JM Family has earned various awards for its culture, products and services, including 24 consecutive years on Fortune's 100 Best Companies to Work For list. Interact with JM Family on Facebook, Twitter, Instagram and LinkedIn.
Job Description
The Operations Management Director will be responsible for overseeing JM Family's IT hardware, software applications, cloud platforms, and computer networks. - This position directs a team that provides complex technical support with the goal of ensuring integrity and reliability of technologies. - The Operations Management Director manages planned or unplanned maintenance, troubleshooting and root cause analysis, and problem resolution. - This position will seek to minimize downtime or service disruptions. In addition, this position identifies key performance and capacity metrics and monitors system performance.
IT Operations Management Director responsibilities include:

  • Manage the IT teams that support and monitor network server infrastructures, client hardware and software, IT controls compliance, IT Service Management and disaster recovery administration, ensuring that they are aligned to support JM Family's ability to successfully meet its business objectives
  • Own all IT Service Management processes including Incident, Problem, and Change Management
  • Develop, plan and implement the strategic direction of an IT Operations center including analyzing and evaluating existing processes, systems and staff
  • Benchmark, analyze, report on, and make recommendations for the improvement of the IT infrastructure and IT systems
  • Prepare reports and ensure optimal performance and maintain records of service level agreements for customers and Operations Metrics and KPI scorecards for service delivery
  • Assist technical staff to check and ensure resolution of all issues to achieve all objectives
  • Capital planning, budgeting, and vendor selection and management including preparing annual budgets, forecasting and meeting financial objectives
  • Implement and ensure efficient maintenance and ensure compliance to all disaster recovery plans.
  • Oversee negotiation and administration of vendor, outsourcer, and consultant contracts and service agreements
  • Manage multiple vendors and service providers to optimize service delivery
  • Collaborate on technology and business strategy with appropriate groups across the IT organization
  • Provide leadership, insight and guidance on IT Service Management processes and metrics
  • Manage IT staffing, including recruitment, supervision, scheduling, development, evaluation, and disciplinary actions
  • Establish and maintain regular written and in-person communications with the organization's senior leaders, department heads, and end users regarding pertinent IT activities
  • Additional responsibilities as deemed necessary

    Job Requirements

    • Bachelor's degree in business or Information Systems required

      • Master's degree preferred

      • Proven leadership experience in a 24 x 7 support environment
      • Technical knowledge of current network and client operating systems, hardware, protocols, and standards, such as Windows OS, Cisco, cloud platforms like O365 and Azure, and AWS
      • 7+ years experience in leading technical teams and the support of complex IT systems projects across multiple hardware and software platforms
      • Proven experience with effective management of IT Service Providers
      • Experience in process improvement and organizational change management
      • Must have proven track record of critical, out-of-the-box thinking
      • Cloud and outsourcing experience are preferred
      • Exceptional written and verbal communication skills with the ability to present ideas in business-friendly and user-friendly language
      • Excellent interpersonal skills
      • Highly self-motivated, self-directed, and attentive to detail
      • Candidate must have a passion for associate development and customer service


Keywords: JM Family Enterprises, Inc., Deerfield Beach , Director, IT Operations, Executive , Deerfield Beach, Florida

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