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Assistant Manager

Company: Wendy's
Location: Deerfield Beach
Posted on: January 11, 2022

Job Description:

Assists the General Manager in managing the operations and staff of a Wendy's restaurant, including the execution of all Company policies, procedures, programs, and systems. Participates in the achievement of store objectives. Ensures compliance with all federal, state, and local laws and ethical business practices. Participates in creating and maintaining a "People Excellence"-- - environment.ACCOUNTABILITIES AND KEY MEASUREMENT CRITERIAKEY MEASUREMENT CRITERIA:In order to achieve consistency throughout our system as we measure and evaluate performance, the measurement criteria following each accountability should be considered and evaluated. The actual results as well as methods used to obtain the results should be assessed and commented on within the evaluation. It is also appropriate in your narrative to discuss leadership, management, and development of subordinates in the attainment of the accountabilities. The Key Measurement Criteria should not be viewed as the only factor to evaluate, as there are normally additional items that relate to a specific individual or market.1. Trains, monitors and reinforces food safety procedures to Shift Supervisors and Crew Members. Ensures all food safety procedures are executed according to Company policies and health/sanitation regulations; takes corrective actions, as appropriate.KEY MEASUREMENT CRITERIACurrent Food Safety certificationFollows all food safety procedures as outlined in the ops manualTraining and execution of all Wendy's food safety procedures and compliance with all Health Department regulations. Critical items escalated immediatelyWashing of hands observed, enforced and role modeledProper total store cleaning systemsAll crew POC's, hand washing & Food Safety completedHealth Department evaluation resultsExecution of established foodborne illness reporting procedures2. Works with restaurant management team to meet sales goals versus budget and prior year, including participation in local store marketing programs. Executes appropriate plans to resolve unfavorable trends and enhance sales.KEY MEASUREMENT CRITERIASales performance versus budget & prior yearSales performance of key initiatives including:Transaction growth %Service timesLate night sales $Pick Up Window %Kids MealsIdentification and communication of store sales trends to TSM/GMExecution of national and local marketing programsExecution of new product rolloutsParticipation in community programs to enhance goodwill for Wendy's3. Manages food, labor, and paper costs and other controllable expenses. Works with restaurant management team to meet profit objectives.KEY MEASUREMENT CRITERIAProfit performance vs. budget and prior yearManagement of food, labor, paper, and other controllable costsExecution of labor hours vs. guide-- - - Monitoring and follow-up of food preparation, production, and procedures execution -- - - Identification, and communication of profit trends to TSM/GM4. Executes Company policies and procedures for the control of cash, property, product, and equipment. Monitors inventory levels to ensure product availability and orders product. Manages and maintains safe working conditions. Ensures execution of preventive maintenance.KEY MEASUREMENT CRITERIA-- - - Execution of policies and procedures for control of cash, property, product, and equipment -- - - Execution of flow charts to ensure crew is meeting food prep and production goals -- - - Training and monitoring of crew in cash and inventory controls-- - - Numbers of slips falls, cuts, etc.; safety of work environment during shifts -- - - Coordinates compliance with Safety Audit; ensures resolution of non-compliance issuesPrompt and accurate reporting of accidents; initiation of corrective actions as appropriate to prevent recurrenceExecution of Preventive Maintenance ProgramReporting and monitoring of maintenance problemsCompliance with all Federal, State, and local employment laws5. Ensures SPARKLE certification. Manages, directs, and monitors Shift Supervisors and Crew Members to achieve QSC goals and to support total store "Service Excellence"-- - on assigned shifts. Ensures "Customer Courtesy"-- - policies/procedures are properly executed.KEY MEASUREMENT CRITERIA-- - - Attainment and maintenance of SPARKLE certification; attainment of "Dave's Way"-- - certification -- - - Execution of "Operations Leader"-- - role, as directedCrew and Shift Supervisor training and execution of Quality, Service, and Cleanliness standards on assigned work shiftsExecution of guest relation activities, including interaction with guestsFrequency, nature, and timely resolution of customer complaints6. Executes the restaurant's Human Resources programs for crew employees. Manages crew employees in a manner that maximizes retention. Works with TSM/GM and Co-Manager to achieve proper staffing levels. Creates and executes recruiting plan. Interviews and recommends candidates for selection. Works with TSM/GM, Co-Manager, and HR staff to communicate Conflict Resolution process.KEY MEASUREMENT CRITERIAActual staffing level versus goalContribution toward the achievement of crew turnover goalsMaintain application-handling systemConduct interviews using approved interviewing tools recommend qualified candidates for further considerationSupport of diversityManagement and resolution of performance issues with crew; notification of performance issues to TSM/GMEnvironment in which employees are treated with respect and dignityUtilization of approved uniform program7. Provides proper training for Shift Supervisors and Crew Members through established systems and follows through to ensure compliance with Company standards.KEY MEASUREMENT CRITERIAExecution of positional training and cross-training to achieve operating standards (COT/POC)Feedback, intervention, and coaching to Shift Supervisor and Crew Members; initiation of corrective action as appropriateTraining and utilization of established store standards and systemsTraining of Shift Supervisors and Crew Members regarding operational changes and new productsIdentification and development of candidates for Shift Supervisor positions, as applicableAudit and review systems, checklists, and work habits to ensure Shift Supervisor and Crew Members are demonstrating desired behaviors8. Ensures proper execution of and compliance with Company policies and procedures on assigned shifts. Anticipates and identifies problems and initiates appropriate corrective action.KEY MEASUREMENT CRITERIAExecution of Company systems and operating procedures-- - - Assists GM/TSM with creation and execution of store plan and store priorities -- - - Proper escalation of issues9. Performs other job-related duties as may be assigned or required.KEY MEASUREMENT CRITERIAThis accountability should be left blank unless a specific program, activity, or contribution resulted which is not addressed by previous accountability.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.KNOWLEDGE1. Wendy's operating systems and procedures2. Wendy's policies and procedures related to job responsibilities3. Supervisory practices4. Interviewing practices5. Crew orientation and training program6. Federal, State, and local employment lawsEDUCATION/EXPERIENCECollege degree and 6 months experience in the restaurant industry; or equivalent combination of education and experienceWORK ENVIRONMENTIn order to satisfactorily execute and meet the above accountabilities and key measurement criteria, the Assistant Manager must perform managerial duties on-site, in accordance with customary scheduling requirements for this position. The Assistant Manager must be able to stand for long periods without a break and be able to travel to the bank, other restaurants, Area Office, etc.

Keywords: Wendy's, Deerfield Beach , Assistant Manager, Executive , Deerfield Beach, Florida

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