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General Mechanic

Company: JM Family/JM&A/Fidelity Warranty Services
Location: Deerfield Beach
Posted on: June 20, 2022

Job Description:

Who We are Looking For -
Fidelity Warranty Services, Inc. (FWS), a subsidiary of JM&A, is looking for Mechanical Claims Analysts to join our growing customer contact team. As a Mechanical Claims Analyst, you will play a critical role in maintaining our reputation of honesty, fairness, and excellence by combining exceptional customer service and your automotive expertise to assist customers through our customer contact center. -What Your Day Looks Like

  • You will be part of a team that reviews, investigates, and authorizes mechanical claims based on a wide range of established contract guidelines -
  • You will be communicating via telephone and email with retail and wholesale customers, repair facilities, and non-related parties to resolve and process claims -
  • You will be utilizing a variety of technology and communication tools to process claims, review policies and procedures, labor times, and retrieve documents -
  • You will be using tools such as AllData, Mitchell and other Labor Guides to obtain labor times for specific mechanical repairs -
  • You will be working a hybrid schedule where you will split your time between our Deerfield Beach, Florida office and working remotely -About You
    • High School diploma or GED preferred. Technical training is a plus -
    • Three or more years of hands-on automotive repair or equivalent automotive technical work preferred. ASE or equivalent Manufacturer certification preferred -
    • A thorough comprehension of the Theory of Automotive/Diesel Technology, Diagnostics and Maintenance. Knowledge of JM&A Products and Services a plus -
    • Excellent customer service skills, including strong verbal and written communication and the ability to use influence, negotiate, problem solve, and provide resolutions to handle claims -
    • Proficient use of technology and communication tools including Microsoft and web-based applications, email, instant message and meeting platforms -
    • Strong problem solving, evaluation and time management skills -
    • Set up of a home office with consistent high-speed internet connection is needed for remote and hybrid work arrangement positions -
    • Bilingual (Spanish & English) candidates preferred - -*Positions may vary in working hours: Must be able to be flexible and accommodate any 8-hour shift (start time might vary between 8am EST and 12pm EST). -
      Employment Type: Full Time
      Bonus/Commission: No

Keywords: JM Family/JM&A/Fidelity Warranty Services, Deerfield Beach , General Mechanic, Engineering , Deerfield Beach, Florida

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