General Mechanic
Company: JM Family/JM&A/Fidelity Warranty Services
Location: Deerfield Beach
Posted on: June 20, 2022
Job Description:
Who We are Looking For -
-
Fidelity Warranty Services, Inc. (FWS), a subsidiary of JM&A,
is looking for Mechanical Claims Analysts to join our growing
customer contact team. As a Mechanical Claims Analyst, you will
play a critical role in maintaining our reputation of honesty,
fairness, and excellence by combining exceptional customer service
and your automotive expertise to assist customers through our
customer contact center. -What Your Day Looks Like
- You will be part of a team that reviews, investigates, and
authorizes mechanical claims based on a wide range of established
contract guidelines -
- You will be communicating via telephone and email with retail
and wholesale customers, repair facilities, and non-related parties
to resolve and process claims -
- You will be utilizing a variety of technology and communication
tools to process claims, review policies and procedures, labor
times, and retrieve documents -
- You will be using tools such as AllData, Mitchell and other
Labor Guides to obtain labor times for specific mechanical repairs
-
- You will be working a hybrid schedule where you will split your
time between our Deerfield Beach, Florida office and working
remotely -About You
- High School diploma or GED preferred. Technical training is a
plus -
- Three or more years of hands-on automotive repair or equivalent
automotive technical work preferred. ASE or equivalent Manufacturer
certification preferred -
- A thorough comprehension of the Theory of Automotive/Diesel
Technology, Diagnostics and Maintenance. Knowledge of JM&A
Products and Services a plus -
- Excellent customer service skills, including strong verbal and
written communication and the ability to use influence, negotiate,
problem solve, and provide resolutions to handle claims -
- Proficient use of technology and communication tools including
Microsoft and web-based applications, email, instant message and
meeting platforms -
- Strong problem solving, evaluation and time management skills
-
- Set up of a home office with consistent high-speed internet
connection is needed for remote and hybrid work arrangement
positions -
- Bilingual (Spanish & English) candidates preferred -
-*Positions may vary in working hours: Must be able to be flexible
and accommodate any 8-hour shift (start time might vary between 8am
EST and 12pm EST). -
Employment Type: Full Time
Bonus/Commission: No
Keywords: JM Family/JM&A/Fidelity Warranty Services, Deerfield Beach , General Mechanic, Engineering , Deerfield Beach, Florida
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