Service Warranty Booker/Coder
Company: AutoNation
Location: Fort Lauderdale
Posted on: July 1, 2025
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Job Description:
AutoNation is one of the largest automotive retailers in the
United States, offering innovative products, exceptional services,
and comprehensive solutions, empowering our customers to make the
best decisions for their needs. With a network of dealerships
nationwide strengthened by a recognized brand, we offer a wide
variety of new and used vehicles, customer financing, parts, and
provide expert maintenance and repair services. Through DRV PNK, we
have raised over $40 million for cancer-related causes,
demonstrating our commitment to making a positive difference in the
lives of our Associates, Customers, and the communities we serve.
So what do you say? Are you ready to be part of something big? The
Service Warranty Booker/Coder is responsible for reviewing and
coding warranty repairs and claims. This includes booking, coding,
researching warranty claims and billing them to the appropriate
operation codes. What are the day-to-day responsibilities? Process
all claims by next business day following RO close date Handle and
resolve all claim corrections and charge-backs Establish and
maintain relationships with the manufacturer's designated warranty
representatives Review every warranty repair order written for
proper completion, accuracy and legibility according to the
policies and procedures Analyze problems, identify trends and
develop strategies for maximizing claim process Flag the
technicians for the hours earned on the service they performed
Check each repair order against the vehicles service history to
avoid duplicate claims Provide a weekly report to the service
manager regarding claim status Report any fraudulent manipulation
of warranty claims Provide parts manager with updated parts listing
on a weekly basis Conduct weekly audits of warranty and schedules,
reviewing all old claims, and address any adjustments or write-offs
Assist service consultants in closing all open warranty RO's Assist
service consultants and technicians with any warranty questions
Assist with special projects, audits and reports as requested
Review and manage all aging schedules and reports Understand and
comply with federal, state and local regulations, such as safety
requirements, hazardous waste disposal, OSHA right-to-know, etc.
Attend warranty training courses as needed What are the
requirements for this job? High school diploma or the equivalent
Ability to effectively communicate verbally and in writing Ability
to confront and resolve difficult customer service situations
Demonstrated customer service skills Ability to read and comprehend
written instructions and information General knowledge of
automotive parts and vehicle mechanical operations Two years of
experience in a automotive dealership Must have technical aptitude
displayed by ASE certification or successful completion of
pre-employment test Exciting Benefits and Perks Await You:
Competitive compensation and 401k matching Enjoy a healthy
work-life balance with insurance plans (health, dental, vision) and
maternity benefits. Associate purchase and discount programs for
new and pre-owned vehicles, services, parts, collision,
accessories, and AutoGear Access amazing deals and discounts
through YouDecide, a website with offers from top providers and
retailers Join our DRVPNK mission to raise and donate millions of
dollars to cancer research and treatment, partnering with cancer
charities nationwide AutoNation is committed to creating a diverse,
equitable, and inclusive environment in our workplace and the
services we provide. We welcome candidates from all backgrounds who
are passionate about making a positive impact. Even if you do not
meet every requirement, we encourage you to apply. Join our team
and help us foster a culture of belonging while contributing to our
revolutionary work in the automotive industry. We value innovation,
teamwork, and a commitment to making a positive impact in the
world.
Keywords: AutoNation, Deerfield Beach , Service Warranty Booker/Coder, Construction - Building Trades , Fort Lauderdale, Florida
